Your online purchase is secure when accessing our website. When you get to your cart you will be reassured the site is secured by the lock emblem with you website url field. Any credit card information is erased once the payment is made. We do not keep credit card numbers. At the same, if you were to provide your credit card number over the phone for your purchase, all the credit card information is disposed of properly.
We will not share your personal information (name, email, address, phone) with anyone for any reason unless compelled to do so by law. Your information is only used to process your order with us.
You MUST contact us (by phone or e-mail) prior to shipping your product for any type of return or exchange. We will gladly discuss with you an exchange or refund. This happens on a very rare basis, but we stand behind all of our Voks’ products.